Return Policy

Return Policy



PSILVAM Return & Refund Policy

PSILVAM is committed to safeguarding your every shopping experience, ensuring that your shopping experience is happy, safe and environmentally friendly.

In order to prevent bad effects due to unclear terms, we have the following refund and return policy. Please read the following terms carefully before making payment. If you still do not understand anything, please contact us in time.

1.No reason returns.

Returns within 30 days - No return fees

To be eligible for a return, your item must be Unused and in the same condition that you received it. It must also be in the Original Packaging. Simply contact  with your order number and Product Photos.

Delivery, shipping and service fees will not be refunded.


2.Product was delivered damaged
Returns within 7 days

If you notice your product was delivered damaged or incomplete, you can request a return or exchange within 7 days by contacting with your order number, video or picture proof of the damage and two express lists.


2.Products with quality problems or non-human caused problems

Returns within 1 year.

We will provide quality warranty service if there are any quality problems or non-human caused problems. You can request a return or exchange within 1year by contacting with your order number, video or picture proof of the damage and two express lists. Warranty time starts from the time when you receive the products. Please note that any overdue requests will not be accepted.

  • For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
  • For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please contact us to discuss the nature of the damage and confirm that you qualify for the product refund.

Once your product has been received by us, please allow approximately some days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at with your order number .
We reserve the right to refuse refunds or exchanges that do not comply with our Returns Policy.



>>You can cancel an order before you receive the tracking number.

To cancel an order, please contact us at with your order number. We will refund purchase price of the item as well as delivery, shipping, and service fees. If canceling an item means your order is no longer eligible for a promotion or a quantity discount. We will recalculate your total purchase price and apply applicable charges to your selected payment method.
>>If you want to cancel an order after you receive the tracking number, please contact us at with your order number.

The product may be returned to the sender. When the tracking information shows "Returned To Sender", you may request a refund. We will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
>>If the package had been signed, you would need to request a return by following our return policy.

We cooperate with three major carriers are FedEx, UPS, USPS.
When we deliver the product for you, you will receive an email with your tracking number. You can check the status of your package through the tracking number.
>>If your package has been stagnant in this state for more than 8 business days: “Shipment Information Sent To FedEx”, please contact us in time with your order number.
>>If your package is already in transit but is stuck at one of the stations for more than 15 business days, please contact the carrier first to inquire about the status of your package, and then contact us at with your order number.
>>If your tracking information shows that your package was delivered, but you can't find it.  We would like to suggest you: please contact the carrier first, submit the case to ask for the delivery address of your package, and let them find your package. Then contact us at with the number of your case and your order number.